BitscorpSKU · install + retain
Support Brain
A RAG agent on your docs and tickets — not a scripted chatbot.
Install an autonomous support agent on your knowledge base and ticket history. €2,500 to start (paid up front), then €750/mo. Cancel after month 3. Built for SaaS, ecommerce, and online schools.
The wound
What this is for
Your inbox is full of questions that already have answers in the help center, Notion, or last month’s tickets. A junior cannot drain it. A canned bot makes it worse. Support Brain reads your corpus and replies with citations, then escalates what it cannot answer.
- SaaS, ecommerce, or an online school with a real knowledge base
- A support lead who can name the ten tickets that repeat every week
- A team that will review the first two weeks of answers — not “set and forget” on day one
Install
€2,500
100% to start. No handshake work.
Retain
€750/mo
Monthly in advance. Cancel after month 3. Does not include LocaleOps.
Cap: two concurrent retainers studio-wide. Written SOW. No handshake starts.
Install (about two weeks)
What the weeks look like
Days 1–3
Corpus and channels
Connect the knowledge base, a sample of tickets, and the channel (email, widget, or Telegram). Agree what “resolved” means.
Days 4–8
Index, evaluate, refuse
Build the RAG index. Tune refusals. Measure answer quality on a held-out set of real tickets — not demo prompts.
Days 9–14
Go live behind a human
Drafts first, then send. Handoff to a human with the citation trail. Handover doc for your team.
Month 1–3
Retain
Weekly quality sample, corpus updates, prompt/index fixes. Cancel after month 3 if it is not earning its keep.
In
Included
- RAG over your knowledge base + a ticket sample you provide
- One channel (widget, email, or Telegram)
- Citations on answers; escalate when confidence is low
- Slack, one business-day response
- Weekly quality sample during the retain
1 business day on the Support Brain channel
Out
Not included
- LocaleOps / app translation PRs
- Rewriting your product or help center from scratch
- 24/7 on-call or phone support
- Training a custom foundation model
Questions
Before you book
That is the target when the answers already live in your docs. We measure it on your tickets in week two. If the corpus is empty, this SKU is the wrong buy — we will say so.
No. LocaleOps translates product UI and opens PRs. Support Brain answers customers. Do not mix them in one SOW.
Install is paid and done. The retain can be cancelled after month 3. No annual trap.
Named SKUs. Pick one. Do not invent a new one on the call.
Install €2,500 · Retain €750/mo. Written SOW. 100% up front unless the offer says otherwise.